Refund policy

WKjersey Refund and Return Policy

Effective Date: [01/06/2025]

At WKjersey, we strive for customer satisfaction. If you are not completely satisfied with your purchase, we are here to help.

1. Returns

• Eligibility: You may return any item within [7] days of receipt for a full refund or exchange, provided it is in its original condition and packaging.
• Non-Returnable Items: Items that are personalized or custom-made cannot be returned.

2. Refunds

• Processing Time: Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [5-10] business days.
• Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

3. Return Process

• To initiate a return, please contact our customer service at Wkjersey@gmail.com to obtain a Return Merchandise Authorization (RMA) number.
• Pack the item securely in the original packaging and include the RMA number.
• Ship the package to the address provided during the return authorization process.

4. Exchanges

• If you wish to exchange an item for a different size or color, please initiate a return for the original item and place a new order for the desired item.

5. Damaged or Defective Items

• NOTE: If you receive a damaged or defective item, please contact us within [2] days of receipt to report the issue. We will arrange for a replacement or refund at no additional cost to you.

6. Customer Service

• If you have any questions about our refund and return policy, please reach out to our customer service team at Wkjersey@gmail.com. We are here to assist you!